Returns & Refunds

RETURNS AND REFUNDS:

When you receive a product that was bought and paid for on our site, and you find it is not as described or is of low quality, you can contact us to resolve these problems.

If the product does not meet our standards you will be eligible for a complete refund.

REFUND GUARANTEE:

All products on Coolcats.shop have the Returns & Refund Guarantee. Any product bought through this site is protected if the items you receive are not as described.

The following situations are not included:
1. An item you claim is not as described, but the Artist can prove that it is indeed the item described.
2. Items are as described, but you no longer want them.

GUARANTEED PROTECTION PERIOD:

You can submit refund requests up to 15 days after you receive your order.
Please email a copy of your order receipt along with your order number to:
Chris@tvrlab.com

RETURN SHIPPING FEE

The buyer agrees to pay the shipping fee for returning the item.
If the buyer is deemed eligible for a refund the shipping fee can be paid back.

PROCESS:

1-15 DAYS
-Buyer submits email;
Order #, Copy of Receipt, Photos of Product.

COOLCATS.SHOP REVIEWS THE PRODUCT.

REFUND IS ISSUED.